We Ship FAST!
Monster Lenses uses modern technology to get orders out incredibly fast! We often get packages ready and out the door within the hour of you placing your order ( depending on the season ). So here are a few things you need to know about how we ship.
You need to make sure your address is absolutely correct when you checkout from our store. Because we package up your order and get it in the mail very fast it can be impossible to change your address once the shipping process has begun. But don’t worry! When you are checking out from the store we display a screen to you so you can make sure everything is correct.
Monster Lenses offers many different methods of shipping. USPS and FedEx are the most popular. Shipping rates are calculated in real-time by adding your items to your shopping cart. Our system automatically analyzes your cart and pulls rates from all shipping carriers so you can make an informed decision on which shipping carrier you would like to use.
Tracking Your Order
When we ship your package to you it will automatically include a tracking number or customs declaration number. All domestic orders are tracked automatically on our website. Most international destinations can not use the customs declaration number as a tracking number. Some countries do not honor customs declaration numbers for tracking. We always highly recommend using expedited shipping methods for international parcels.
Monster Lenses automatically insures packages that choose FedEx Express and USPS Express services. We also reserve the right to request signature confirmation for packages based on the value of the package. This is done for your safety.
For obvious health reasons we cannot accept any return on an item once it has been inside of your body. All contact lenses cannot be returned once they are opened. We are sure you can understand that this poses a health risk for everyone. Please note this rule is very firm. Once you have placed our products inside of your body or your bodily fluids have come in contact with our products we cannot accept returns. We know this sounds strict but it’s really for the safety of our staff and customers.
Request RMA ( Return Merchandise Authorization )
You can request an RMA on eligible returns right in your Monster Lenses account. Simply email us using the email on our site and supply the order number and reason for the return.
All return packages must have an RMA. The RMA will include all of the information on where to send your item back to us for return. The customer is responsible for return transit back to our facility.
You may request a refund or a store credit depending on the reason for the return. Store credits are issued immediately and can be used right away. Refunds to credit cards are processed promptly but keep in mind that the banks may take several days to process the payment back on your account. It has to go from our bank to your bank and can take 5-7 business days.
Contact Lens Refunds ( No Eye Doctor )
Federal law requires that we reach out to your eye care professional before we can ship out contact lenses. This information is posted on all contact lens pages. If you live in the USA you will need to provide your eye doctor’s information before we can ship the lenses out to you. If you choose to order lenses if you do not have an eye doctor please note that a refund will take 4-6 weeks at the end of our billing cycle to process. If you do not have an eye doctor DO NOT ORDER LENSES! You need to have at least a contact lens fitting to make sure you are even safe to wear lenses. This applies to ALL US residents. No exceptions.